This Privacy Policy explains how OMEN PSYCHIC (“Omen”, “we”, “us”), a sole proprietorship based in Bikaner, Rajasthan, India, handles personal information when you use omenpsychic.space and the Omen app (together, the “Service”). Questions: [email protected].
Information we collect
Account and sign-in
You sign in with your phone number (verified by a one-time code) or with Google. Sign-in is provided by Google Firebase Authentication, which processes your phone number or Google account details to verify your identity. We receive your phone number or email address and a Firebase account identifier.
Profile and birth details
To personalise readings you may provide your name, date, time and place of birth, and gender. Your approximate time zone may be taken from your browser so that readings reflect your local date and time.
Chats and readings
We store the content of your conversations, the ratings you leave, your daily tarot draws and related reading history, because they are needed to provide the Service (for example, so you can return to a conversation and so a reader can remember what you shared).
Payments and wallet
Card details are entered on our payment provider’s secure checkout and are not received or stored by Omen. We keep records of your purchases, wallet balance, charges for chats and refunds.
Technical information
We log limited technical data such as IP address, device and browser type and request times to keep the Service secure, prevent abuse (for example, rate limits on sign-in codes) and fix problems.
How we use information
- To create and secure your account and verify sign-in.
- To provide chats, horoscopes, tarot readings and personalised content.
- To process payments, maintain your wallet, and handle refunds and disputes.
- To send notifications you have allowed (for example, reply alerts or a daily card reminder).
- To keep the Service safe, prevent fraud and comply with legal obligations.
We use your information to provide the Service you asked for, with your consent (for example, for notifications, which you can turn off at any time), and to meet our legal obligations.
Sharing
We do not sell your personal information. We share it only with service providers who help us run the Service, under contracts that limit their use of it:
- Amazon Web Services: hosting, storage and the processing that produces chat replies (United States).
- Google Firebase: sign-in and notifications.
- Cloudflare: website delivery and security.
- Our payment provider: card payments and refunds.
We may disclose information if required by law.
International transfers
Omen is run from India and your information is stored and processed in the United States and in other countries where our service providers operate. We choose providers with strong security and contractual protections for your information.
Retention
We keep your information while your account is open. Conversations and reading history are kept until you delete them or your account. Payment records are kept for as long as tax and accounting laws require (generally up to 8 years), even after account deletion.
Your choices and rights
- Delete conversations from your chat history at any time in the app.
- Delete your account from Profile. Personal data is removed after a short grace period, except records we must keep by law.
- Access, correct or export your data by emailing [email protected]. We reply within 30 days.
- If you are in Australia and not satisfied with how we handled a privacy concern, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Cookies and similar technologies
We use only what is essential to run the Service, such as a session cookie that keeps you signed in and local storage in the app for your preferences. We do not currently use analytics or advertising cookies. If that changes, we will update this policy and ask for consent where required.
Children
The Service is not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has used the Service, contact [email protected].
Security
We use reasonable technical and organisational measures to protect your information, including encryption in transit and at rest. No method of transmission or storage is completely secure.
Changes
We may update this policy. We will post the new version here and, for material changes, notify you in the app.
Contact and grievances
OMEN PSYCHIC, Bikaner, Rajasthan, India. Email: [email protected]. Privacy questions and grievances go to the same address.